Shipping policy
Shipping Policy
Last updated: September 12, 2026
At Purrfuls, we want your pet’s goodies to reach you safely and conveniently. We currently offer shipping within India.
Free Shipping
We currently offer free standard shipping on all orders across India.
There are no additional standard shipping charges at checkout.
Order Processing
Orders are generally processed after they are successfully placed and confirmed.
Please allow 1–3 business days for order processing before your package is handed over to the shipping partner.
Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Time
After your order has been processed and shipped, standard delivery generally takes approximately:
3–5 business days
Delivery times may vary depending on your location, courier availability, weather, holidays, or other circumstances outside our control.
Remote and difficult-to-service locations may require additional delivery time.
Order Tracking
Once your order has been shipped, we may provide tracking information through the contact details provided at checkout.
Tracking updates can sometimes take some time to appear after the shipment has been picked up by the courier.
Delivery Delays
While we work with shipping partners to deliver orders as quickly as possible, Purrfuls cannot guarantee a specific delivery date.
Delays may occur because of:
- Weather conditions
- Public holidays
- Courier disruptions
- High shipping volumes
- Incorrect or incomplete delivery information
- Remote delivery locations
- Circumstances beyond our reasonable control
We appreciate your patience if your order takes longer than expected.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, phone number, PIN code, and other required information when placing an order.
Purrfuls is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Additional shipping or re-delivery charges may apply where applicable.
Delivery Attempt
Please ensure that someone is available to receive the order at the provided delivery address.
If a courier partner is unable to deliver the package after one or more attempts, the shipment may be returned to the sender or handled according to the courier's applicable process.
Cash on Delivery
Where Cash on Delivery (COD) is available, payment must be made to the delivery partner at the time of delivery.
COD availability may depend on the delivery location and other operational factors.
Lost or Damaged Shipments
If your package appears damaged at the time of delivery, please contact us as soon as possible at:
Please provide your order number and clear photos/videos of the package and product so that we can review the issue and coordinate with the shipping partner where appropriate.
Contact Us
For any shipping-related questions, please contact:
Purrfuls
Email: purrfuls@gmail.com
Location: India
We’ll do our best to help with your order and delivery.